Free workbook on communications skills.

I think that we can all agree that better communications skills can make the world overall better as well as our own personal lives and the lives we touch. I also think it is painfully evident that much of the internet forum traffic is filled with poor communications. I will single out too much use of sarcasm, too much profanity without true purpose, and too much useless trying to one-up and quarrel and complain. I don't mean members of this forum as eveyone here seems pretty genuine and respectful, but overall in the world, I think one thing positive we can do is to learn more effective communication and how to bring that into fruition for others, if you know what I mean!

Here is an intro to a free workbook...

http://www.newconversations.net/communication_skills_workbook_introduction.htm